Refund policy
Returns & Refunds Policy
Thank you for shopping at Fashion Rossou. We want you to be completely satisfied with your purchase. Please review our returns and refunds policy below.
Return Period
You may return most new, unopened items within 7 days of delivery for a full refund. Items must be in their original condition with all tags attached.
How to Initiate a Return
To start a return, please contact us at your email address with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refund Processing
Once we receive your return, we will inspect the item and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Intimate apparel and swimwear (for hygiene reasons)
- Items that have been worn, washed, or altered
- Items without original tags
Exchanges
If you need a different size or color, please return the original item and place a new order for the item you prefer.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or full refund, including return shipping costs.
Questions?
If you have any questions about our returns and refunds policy, please contact us.